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Proactively Identifying QoE Problems and the Customers That They Impact

 

Problemalert2

Operators need to proactively discover the network issues that cause poor Quality of Experience. When faced with poor quality, customers will generate more calls to complain and have a higher probability of switching carriers. Without tools that effectively monitor end-to-end performance, proactively monitor the customers impacted, and alert network operations to rectify problems, mobile operators will face escalating costs and declining satisfaction.


Solution

OneVu™ ALERT provides proactive problem isolation. It analyzes real-time throughput, latency, and accessibility measurements of each element in the cell path to isolate problems. By monitoring the cell path down to each SAC, LAC, RNC, SGSN, GGSN, and APN, OneVu can determine bottlenecks and failures that impact users. OneVu™ ALERT’s algorithms tracks step changes in measurements and delivers timely and accurate alarms to the Network Operations Center in under 10 minutes. These alarms can be delivered through a number of methods (email, SNMP).


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OneVu™ ALERT helps:

  • Proactively identify and address network problems
  • Reduce the number of first time and repeat customer care calls
  • Identify previously hidden problems and accelerate their resolution
  • Reduce churn rate and improve customer satisfaction
  • Slow growth rate in customer care staffing expenses

Link to business case

Solution Elements and More Information
LexaVu
SKMD
Business case Whitepaper